Privacy Policy
How we handle information shared through this website
Horizon Therapies Swansea is committed to protecting your privacy. This policy explains what information we collect through this website, how we use it, and the choices available to you.
Information We Collect
When you use our contact form, we may collect your name, email address, phone number, and the details you include in your message. We also receive limited technical information such as browser type and general site usage data through standard website hosting and analytics tools.
How We Use Your Information
- To respond to your enquiry and help you find the most appropriate service or therapist.
- To manage follow-up communication you request.
- To maintain website security and prevent misuse of the contact form.
- To improve the performance and usability of the website.
Special Category Information
Please do not submit sensitive medical or mental health information through the website contact form. The form is intended only for initial enquiries. If you become a client, any clinical or therapy-related information will be handled separately and under the relevant therapist's professional privacy obligations.
Lawful Basis
We use your enquiry details because it is necessary to respond to your request before any service is arranged, and because we have a legitimate interest in operating the website safely and effectively.
Third-Party Services
Messages submitted through the contact form are processed by Web3Forms so they can be delivered securely. Your information may also be processed by our hosting provider and email provider as part of normal website operation. We only use third-party services that support the operation of the website and enquiries.
How Long We Keep Information
We keep website enquiry information only for as long as reasonably necessary to reply to your message, maintain business records, and meet any legal or regulatory obligations.
Your Rights
Depending on your circumstances, you may have the right to request access to the personal information we hold, ask us to correct inaccurate information, request deletion, or object to certain uses of your information.
Urgent Support
This website and contact form are not monitored as an emergency service. If you or someone else is at immediate risk, call 999. If you need urgent emotional support in the UK, you can contact Samaritans on 116 123.
Contact
If you have a privacy question, please contact Horizon Therapies Swansea at info@horizontherapies.co.uk or call 07887 851323.